Glossary

aftermarket

parts that are not made by the original equipment manufacturer (OEM).

application

specific make, model and year that a part applies to.

back order

order with a possible or unknown date of delivery.

bill of lading

shipping document that contains information about the shipment (prepared by the shipper for the carrier).

Block A Occupational Skills

repetitive general skills for many tasks performed by a partsperson that are common across several blocks.

Block B Customer Service

tasks involved in meeting customers’ needs.

Block C Parts Acquisition

tasks involved in finding and obtaining parts and products.

Block D Warehousing and Inventory

tasks involved in the shipping/receiving, storage and management of parts and products.

Block E Business Practices

the business and administrative tasks of a partsperson.

central billing

billing system that centralizes accounting at one location.

consignee

person or company receiving a shipment.

consignor

person or company sending a shipment.

cores

parts that are returned for re-manufacturing.

cost price

manufacturers’ printed price.

cross merchandising

marketing technique that displays related products together.

cut-off time

ordering deadline for next shipment.

expedite

to track shipments and intervene in shipping and delivery schedules to meet changing requirements and conditions.

gondola

a double-sided, free-standing shelving unit.

jobber

a supplier who markets parts at the wholesale level; also a distinct level of pricing structure.

net price

exact cost price finalized after taxes, fees and freight.

outstanding order

unreceived order with a known date of delivery.

overstock

excess stock requiring additional storage space.

phase-in

criteria used to add a part to inventory.

phase-out

criteria used to take a part out of inventory.

picking

physically retrieving part from internal inventory.

short shipped

quantity of goods received are less than quantity indicated in documentation.

sources

locating parts from external suppliers.

supersession record

record that updates part number changes.

turnover

inventory movement over a specified period of time.

turnstile

free-standing, rotating display unit.

upsell

selling additional or complementary parts or higher quality parts.

waybill

shipping document that contains information about the shipment (prepared by the carrier for the receiver).

Weatherly index

industry system to organize catalogues in catalogue rack.

Abbreviations