Uses tools and equipment.
Uses catalogues and price lists.
- knowledge of types of catalogues such as printed and electronic
- knowledge of types of price lists such as retail, wholesale and cost
- knowledge of manufacturers’ product lines
- knowledge of employers’ product lines and vendors
- knowledge of catalogue indexing such as Weatherly index and alphabetical index
- ability to interpret manufacturers’ terminology
- ability to identify manufacturer of specific item
- ability to use catalogue sections such as glossary, index and main body
- ability to locate part number in catalogue
- ability to interpret price list
Uses hand tools.
- knowledge of types of hand tools
- knowledge of standard (Society of Automotive Engineers [SAE]) and metric systems
- ability to maintain hand tools
- ability to store hand tools
- ability to recognize worn, damaged or defective hand tools
Operates power tools.
- knowledge of types of power tools such as grinders, cut-off saws, hydraulic presses and electric drills
- knowledge of operating procedures
- ability to perform basic maintenance on power tools
- ability to store power tools
- ability to recognize worn, damaged or defective power tools
Operates warehouse tools and equipment.
- knowledge of types of warehouse tools and equipment such as forklifts, pallet jacks, handcarts, banding and strapping equipment, and staplers
- knowledge of applications of warehouse tools and equipment
- knowledge of limitations of lifting equipment
- ability to recognize safe lifting locations and points
- ability to perform basic maintenance on warehouse tools and equipment
- ability to recognize worn, damaged or defective warehouse tools and equipment
Uses measuring and testing tools and equipment.
- knowledge of types of measuring and testing tools and equipment such as measuring tapes, vernier calipers, micrometers, scales and battery testers
- knowledge of standard (SAE), imperial and metric systems
- ability to store measuring and testing tools and equipment
- ability to recognize worn, damaged or defective measuring and testing tools and equipment
Operates business machines.
- knowledge of types of business machines such as fax machines, photocopiers, debit/credit card machines, cash registers, printers and postage meters
- knowledge of operating procedures
- ability to perform basic maintenance on business machines
Operates computers.
- knowledge of applicable systems such as cataloguing, inventory control, invoicing, pricing, scanning and purchasing systems
- ability to log onto computer
- ability to load programs
- ability to create and interpret computer-generated documents such as customer records, purchase orders and special orders
- ability to search for and order parts online using intranets, Internet and virtual private networks (VPN)
- ability to access information on CD-ROM and Internet
- ability to troubleshoot computer systems and programs
Uses personal protective equipment (PPE).
- knowledge of types of PPE such as boots, respiratory equipment, hardhats, gloves, hearing and eye protection
- knowledge of workplace health and safety regulations and policies
- ability to recognize unsafe or potentially hazardous conditions
Uses safety equipment.
- knowledge of types of safety equipment such as eye wash stations, first aid kits, fire extinguishers, fire blankets, spill containment equipment, safety harnesses and lanyards
- knowledge of workplace health and safety regulations and policies
- knowledge of location of safety equipment
- ability to operate safety equipment
- ability to inspect safety equipment
- ability to store safety equipment
- ability to recognize hazards
Organizes work.
Interprets documents.
- knowledge of types of media such as paper, microfiche, on-line and CD-ROM
- knowledge of types of documents such as catalogues, technical service bulletins, recalls and manuals
- ability to determine relevance of information
- ability to file relevant information
- ability to interpret safety documentation such as Material Safety Data Sheets (MSDS) and transportation of dangerous goods (TDG) booklets
- ability to update equipment records
Maintains safe work environment.
- knowledge of applicable safety standards and regulations such as WHMIS and Occupational Health and Safety Act (OH&S)
- knowledge of fire hazards
- knowledge of good housekeeping practices
- knowledge of location of safety equipment
- knowledge of lock-up procedures
- knowledge of security and crime prevention procedures
- knowledge of lifting techniques
- knowledge of handling techniques for sensitive inventory such as air bags, air brake chambers, wheels, rims, tires and tracks
- ability to store and handle dangerous goods such as batteries, and corrosive and explosive chemicals
- ability to recognize and correct unsafe practices
Prioritizes tasks.
- knowledge of critical deadlines and schedules
- ability to manage multiple customer situations
- ability to reassess priorities
- ability to assign a schedule to work load
- ability to map out picking sequence to save time
- ability to unpack material according to importance
Communicates with others.
Communicates in person.
- knowledge of active listening techniques
- knowledge of verbal and non-verbal communication techniques
- knowledge of parts terminology
- knowledge of motive power terminology
- knowledge of questioning techniques such as open ended and closed ended
- ability to acknowledge customer
- ability to listen and attend to customer
- ability to identify yourself and your role to the customer
- ability to communicate at the customer’s level
- ability to present an image of competence and quality
- ability to communicate with other professionals such as technicians, co-workers, management and suppliers
- ability to interpret customers’ requirements
- ability to resolve conflicts
Communicates by writing and illustrations.
- knowledge of e-mail etiquette
- knowledge of parts terminology
- knowledge of motive power terminology
- ability to write concisely
- ability to use e-mail software
- ability to create basic mechanical drawings
- ability to perform parts search by writing to suppliers
Communicates by phone.
- knowledge of telephone etiquette
- knowledge of parts terminology
- knowledge of motive power terminology
- knowledge of questioning techniques such as open ended and closed ended
- ability to acknowledge customer
- ability to listen and attend to customer
- ability to identify yourself and your role to the customer
- ability to interpret customer’s requirements
- ability to lead customer through detailed identification of parts
- ability to communicate at the customer’s level
- ability to resolve conflicts
- ability to present an image of competence and quality
- ability to manage multiple lines and messaging systems
- ability to communicate with other professionals such as technicians, co-workers, management and suppliers
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